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Personal shopping and wardrobe styling appointments can be postponed up to 48 hours before the appointment is due to start. A future date can be rescheduled, subject to availability, however payments cannot be refunded.

Should the client wishes to rebook their personal styling session, any travel and accommodation expenses incurred will be an additional cost. These costs will be discussed with the client prior to rescheduling.

All payments are required upfront and in full to secure the client’s appointment and preferred date.

Should the client cancels their personal styling session within a 24 hour period before their appointment is due to start, unfortunately, their payment will not be refunded.

Personal shopping and wardrobe styling gift vouchers are valid for 6 months from the date of issue. Please note, gift vouchers cannot be refunded.


A deposit payment of half the total project amount must be paid upfront at least 21 working days ahead of the agreed event or project start date to secure the agreed date/s.

The remaining balance is required up to 30 days from the invoice date, paid in full, on completion of the event or project.

Should the client cancel an event at any time, for whatever reason, the deposit payment will not be refunded and the agreed total amount for the project must be paid in full to cover expenses or loss of earnings for the stylist/s or service providers involved.