Terms & Conditions

PERSONAL SHOPPING
Personal shopping appointments can be postponed up to 48 hours before the appointment is due to start. A future date can be rescheduled, subject to availability, although payments cannot be refunded. Should the client wishes to rebook their personal shopping session, any travel and accommodation expenses incurred will be an additional cost. These costs will be discussed with the client before purchasing. All payments are required upfront and in full to secure the client’s preferred date. 

Should the client cancel their personal shopping session within a 24 hour period before their appointment is due to start their payment will not be refunded. 

Personal shopping experiences bought as a gift voucher are valid for 3 months from the date of issue.

WARDROBE STYLING & MANAGEMENT
Wardrobe styling and management appointments can be postponed up to 48 hours before the appointment is due to start. A future date can be rescheduled, subject to availability, although payments cannot be refunded. Should the client wishes to rebook their wardrobe styling and management session, any travel and accommodation expenses incurred will be an additional cost. These costs will be discussed with the client before purchasing. All payments are required upfront and in full to secure the client’s preferred date. 

Should the client cancel their wardrobe styling and management session within a 24 hour period before their appointment is due to start their payment will not be refunded. 

Wardrobe styling and management experiences bought as a gift voucher are valid for 3 months from the date of issue.

EVENTS & CORPORATE
A deposit payment of half the total project amount must be paid upfront at least 21 working days ahead of the agreed event or project start date to secure agreed date/s. The remaining balance is required 14 days, paid in full, on completion of the event or project.

Should the client cancel an event at any time, for whatever reason, the deposit payment will not be refunded and the agreed total amount for the project must be paid in full to cover expenses or loss of earnings for the stylist/s or service providers involved.

Should the client wish to postpone an event, the deposit payment will be non-refundable. A new quote will be submitted and if any expenses have been incurred then these will be charged for including stylist fees.

ONLINE STYLING SERVICES
Payment for the online styling services and your budget are agreed prior to the stylist’s work commencing and must be paid upfront. A half day online styling package comprises up to 4 hours of the stylist’s time and a full day online styling package comprises up to 6 hours of the stylist’s time. Should the stylist exceed your budget (up to £100) then the difference must be paid within 7 days of accepting the goods to keep. If the stylist requires a further budget in order to make a purchase the stylist will agree this with the client prior to making the purchase and payment must be paid upfront before an order is made.

EXCHANGE & RETURNS
If you are not satisfied with your item, for whatever reason, contact your stylist within 24 hours of receiving the item. Late returns or sale items may not be eligible for an exchange or return.

Send the item back to us within 3 days unused, garment tags still attached and in original packaging. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

All shoes should be tried on a carpeted surface before wear.

Use an international courier service such as DHL or FedEx, with insurance paid. You are responsible for the delivery charge and returning items safely to your stylist. In the case of returns, whether you will receive a full refund or a credit note from us will depend on the returns policy of the store the item was originally bought from. With regards to some accessories or exotic skins when the store itself does not accept refunds we also reflect this return policy for that particular item.

If you are eligible for a refund you will be able to get a refund for the goods returned to us. Following an eligible refund you will either then hold store credit with us or with the retailer under our account number. Delivery costs and our fees are non-refundable in cases of returns. 

For exchanges, we will arrange to exchange the item in another colour or size, depending on availability. We will not charge you for time spent to exchange the item. You will be responsible for the delivery costs. Any international purchases where the goods have been bought outside of the UK are automatically non-refundable. This does not affect your statutory rights if the goods are faulty. When ordering an item, sizes are confirmed by the client, however due to the nature of varying brand sizing and individual fit, at our discretion we will order a different size using our expert knowledge to best fit the client.

CUSTOMS, DUTIES AND TAXES
Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as custom policies and import duties vary from country to country.